erajp Platform Privacy Notice

This page describes what we collect when you use erajp and how we keep that data protected. We at erajp collect only the information necessary to verify your identity, process your deposits and withdrawals, and deliver our services securely. Your personal data — name, date of birth, contact details, and payment information — is encrypted at rest and in transit, and we do not sell or share it with third parties unless required by law.

Our privacy practices reflect the data-conscious approach we take across erajp. When you join via our Android app, iOS browser, or desktop web version, the same privacy standards apply. We explain how we handle your data during account creation, KYC verification, deposit confirmation via DANA or e-wallet Virtual Account, and withdrawal processing.

If you have questions about our data practices or want to exercise your rights (access, correction, deletion), contact our support team via the in-app chat or email. We respond to all data requests within the timeframe required by applicable law.

What Data We Collect on erajp

We collect the following when you register an account on erajp:

• Identity information: Your full name, date of birth, national ID or passport number, and email address.
• Contact information: Phone number and postal address (used for verification and support contact).
• Payment information: Your bank account or e-wallet details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account identifiers). We do not store credit card numbers or full banking credentials — only the account identifiers needed to process transfers.
• Transaction data: A complete history of your deposits, withdrawals, bets placed, and game outcomes on erajp. This is retained indefinitely to audit account activity and settle disputes.
• Device and usage data: Your IP address, device type (Android, iOS, desktop), browser type, and session timestamps. We use this to detect fraud, unauthorised access, and unusual activity patterns.
• KYC verification documents: Scanned copies of your national ID, passport, or driver's licence, and proof of address. These are stored securely and used only for identity verification.

We do not collect cookies in the traditional browser sense. Our app and web version use session tokens (temporary authentication credentials) that expire after inactivity. We do not track your browsing behaviour outside erajp or build profiles for marketing purposes.

How We Use Your Data on erajp

We use the data we collect on erajp for the following purposes only:

1. Account verification and KYC compliance. We verify your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This is standard practice across all supported jurisdictions, including Jakarta, Surabaya, Bandung, and Medan.
2. Processing deposits and withdrawals. Your payment information is used to confirm incoming transfers and initiate outgoing withdrawals. We keep records of all transactions for audit and dispute resolution.
3. Fraud detection and account security. We monitor your account for unusual activity (e.g., logins from new countries, rapid large withdrawals, or multi-accounting). We may flag or temporarily lock your account if we detect fraud risk.
4. Customer support. If you contact erajp support, we use your account data to investigate your issue and provide assistance.
5. Legal compliance. We may disclose your data to law enforcement, financial regulators, or courts if required by law or legal process.

We do not use your data for marketing, profiling, or selling to third parties. We do not build behavioural profiles or share your game preferences with advertisers.

Third-Party Processors We Work With on erajp

We use third-party service providers to deliver erajp services. These processors include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank connections (online payment, e-wallet, mobile banking, local payment) receive your account details to process transfers. They are bound by their own privacy policies.
• Identity verification providers: We may use automated KYC services to verify your documents. These services have access to your ID and proof-of-address scans but use them only for verification.
• Cloud hosting providers: We store your data on secure cloud infrastructure. These providers are contractually bound to keep your data confidential.
• Support and monitoring tools: We use third-party chat and email support systems to handle your inquiries. These systems have access to your support messages but not your full account data.

All third-party processors sign data-protection agreements with erajp, requiring them to encrypt your data, limit access to verified staff, and not use your data for their own purposes.

Your Rights and Data Retention on erajp

You have the following rights regarding your data on erajp:

• Access: You can request a copy of all data we hold about you. We will provide this within 30 days of your request.
• Correction: If your personal details are incorrect, you can update them in your account settings or request that we correct them.
• Deletion: You can request deletion of your account and associated data. However, we retain transaction records and KYC documents for a minimum of five years to comply with legal obligations. We will delete non-essential data (e.g., device logs, support messages) within 90 days of account closure.
• Objection: If you believe we are processing your data unlawfully, you can lodge a complaint with us or with your local data protection authority.

To exercise any of these rights, contact our support team via the in-app chat on erajp or email. Provide your account username and enough detail for us to identify you. We will verify your identity before processing your request.

We retain transaction data indefinitely because it is essential for audit, dispute resolution, and regulatory compliance. We retain KYC documents for a minimum of five years after account closure. Device logs and support messages are deleted after one year of inactivity. If your account is suspended for fraud or terms violation, we may retain all associated data indefinitely.

Our erajp privacy practices comply with standard international data-protection principles. We do not sell your data, and we do not use it for purposes other than those outlined in this notice. If you have concerns about how we handle your data, contact our support team or visit our Legal notice page for jurisdiction-specific guidance. For general questions, see our FAQ page.