erajp Account & Payment FAQ
Users of erajp ask a wide range of questions about opening accounts, depositing funds, understanding game rules, and protecting their personal data. Our FAQ addresses the most common topics to help you navigate the platform without confusion.
This page answers practical questions about account registration, deposit and withdrawal methods, the game categories we offer, security practices, and support response times. If your question falls outside these topics, you may find additional detail in our legal notice or terms page.
To use this FAQ, scroll through the questions grouped by topic below. Each answer explains the process or policy in plain language. For urgent account issues — such as a forgotten password, a blocked withdrawal, or a dispute — contact our support team via the in-app chat rather than waiting for a written response.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account caredata protection, multi-factor authentication, and jurisdiction notice
Account and registration
Open an account on erajp in three steps. First, visit the registration page or tap "Open account" in the app and enter your email address or phone number, choose a username, and create a password. Second, verify your email or phone by entering the code we send to you. Third, complete KYC verification by uploading a photo of your identity document (passport or national ID) and a recent selfie. Once our team approves your documents — typically within a few hours — your account is fully active and you may deposit via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer. During high-volume periods such as Idul Fitri or major Liga 1 matches, verification may take longer.
No. Each user may hold only one active account on erajp. If you create multiple accounts, we may suspend or close all of them without notice. If you have forgotten your login details, use the password-reset feature on the login page rather than opening a new account. If you are unable to recover your account after reset, contact our support team via the in-app chat and provide your registered email address and identity document for manual verification.
Payments and transactions
We accept deposits via multiple channels, each with its own minimum and maximum limits. e-wallet, mobile banking, local payment, and online payment typically allow deposits from a small minimum (often under our welcome offer) up to several million per transaction. e-wallet and bank transfers (mobile banking, local payment, online payment, e-wallet) support higher limits for larger deposits. Your specific limits depend on your payment-provider account settings. To check your deposit range, log in to your erajp account, go to the Deposit page, select your preferred payment method, and view the available range. If you hit a limit, you may deposit again after a short interval.
When you request a withdrawal, we place your funds in a review queue. Standard review windows depend on your withdrawal method and account history. Most requests clear verification within a few hours during business days; some may take up to one business day. Weekend and holiday requests — such as during Idul Adha or Imlek — may experience longer delays because verification staff are reduced. Once your withdrawal is approved, funds transfer to your bank or payment app (mobile banking, local payment, online payment, etc.) according to that provider's processing time, typically within minutes to several hours. To check your withdrawal status, open the Transactions section in your account dashboard.
Games and entertainment
erajp offers four main game categories. Football and sports betting cover live and upcoming matches in Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and MotoGP badminton tournaments. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studio feeds. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile competitive leagues. Each category displays on its own page in the app and web browser, with filters and sorting tools to help you find markets quickly.
Free bets and free spins are promotional offers that allow you to place bets or play slot games without spending your own balance. When you receive a free bet or free spin, it is stored in a separate promotional balance and appears in a dedicated section of your account dashboard. To use a free bet, select it before placing your bet on a football match or live-dealer table. To use free spins, navigate to the eligible slot game and the spins will activate automatically when you open it. Free bets and spins expire after a set period — typically 7 to 30 days — so check the terms attached to each offer. Winnings from free bets and spins may be subject to wagering requirements before you can withdraw them.
Security and support
We protect your personal information through several layers. First, all data transmitted between your device and our servers uses industry-standard encryption. Second, we require KYC verification — you upload your identity document and a selfie to confirm you are who you claim to be — and we store these securely with restricted access. Third, we enforce two-factor authentication on login and high-value transactions (such as withdrawals) so that even if your password is compromised, an attacker cannot access your account without a second verification code. Fourth, we limit staff access to your data and audit all retrievals. Our privacy policy outlines our data handling practices in full; you may read it on this site.
Our support team monitors the in-app chat during business hours and aims to respond to messages within a few hours. During peak times — such as major football events in Surabaya, Jakarta, or Bandung, or during holiday periods — response times may be longer. For urgent issues such as a forgotten password or a suspected unauthorized login, use the in-app chat and mention "urgent" in your message. For general questions about our terms or privacy practices, you may also email our support address listed in the app. Note that automated replies confirm receipt; a human response follows within one business day.